Job Description:
Implementation Specialist
(Health Plan Building)
Philadelphia, PA
(Full-Time, Permanent, Hybrid role)
Homestead Smart Health Plans has an immediate opening
for an organized, detail-oriented, and experienced
Implementation Specialist.
The Implementation Specialist serves as part of the Project
Management Office and acts as a liaison for the Sales and Operations
Teams, coordinating with internal departments and external service
partners to ensure successful and error-free new client group
implementations and plan renewals.
The Implementation Specialist is responsible for the client set-up
forms and paperwork, checking documentation for completion and
consistency of information, organizing and maintaining documents, and
providing guidance and training on implementation processes and procedures.
This position reports to the Implementation Manager, and is located
in Philadelphia, PA. We are currently working in a hybrid environment
(3 days in the office, 2 days working from home).
This is a full time, permanent position.
Specific Job Responsibilities:
* Ensure the prompt receipt and completion of all required new client
group implementation and plan renewal documents
* Manage, and maintain organized and complete client records using
SharePoint, Network Drives, PandaDoc, and CRM as appropriate
* Serve as main point-of-contact for all client implementation
documentation and information inquiries from both internal and
external stakeholders
* Ensure tracking and receipt of all required client implementation
and renewal documentation
* Facilitate weekly Implementation Status Meetings to communicate to
management and sales on client implementation progress and next steps
* Assist with the training of new team members on Implementation
processes and procedures
* Develop and maintain current client listings to support sales
activity and operational tasks and maintenance
* Maintain current knowledge of vendor partner service offerings,
related fees, and required set up forms
* Serve as primary point-of-contact to the organization’s Plan
Document Management vendor, assist in the development and regular
updates of industry compliant Plan Document and Summary Plan
Description generic templates
* In coordination with internal TPA operations, draft and/or provide
quality review of new client Plan Documents and Summary Plan
Description (SPD), Summary of Benefits and Coverage (SBC), Schedule of
Benefits, and plan amendments
* Recommend process and procedural improvements to ensure timely and
quality completion of client implementation and renewal related tasks
* Assist with project planning and implementation of new service
vendors and partners
* Create departmental forms and templates using Adobe Pro or other
document workflow/form creation software
* Perform other duties and responsibilities as assigned
Homestead Smart Health Plans, is an Affirmative
Action - Equal Opportunity Employer
(Minorities/Females/Vets/Disabled). Homestead Smart Health Plans
provides equal opportunities to all employees and applicants for
employment without regard to sex, race, color, religion, marital
status, national origin, age, genetic information, sexual orientation,
gender (including gender identity/expression), disability, veteran
status and military status, pregnancy or pregnancy-related medical
conditions, or any other factor that may be protected by law.
