Application Specialist - (IT role)

Job Description:

Application Specialist - (IT role) - Hybrid Schedule

Philadelphia, PA (Center City)

(Full Time, Permanent Opportunity)

At Homestead, we believe health benefits should be simple and sustainable. Everyone should have affordable, high value healthcare coverage. We believe there is a better way and we built one. Visit our website homesteadplans.com for more details on how we are revolutionizing healthcare. We are pioneers on a mission to provide employers the best healthcare option. We seek change-makers. Come join our growing team and help us transform U.S. healthcare!

The Application Specialist plays a primary role in selecting and recommending applications based on the organization’s needs. This role serves a bridge between the business and technical teams. The Application Specialist maintains the organizations applications and configures and tailors them to meet the specific needs of the organization or individual users. They provide specific IT support and advice for all the different applications and business systems. The Application Specialist must have strength in understanding business processes, gathering and documenting requirements, and driving system changes.

As an Application Specialist, your day will include:

* Reviewing and evaluating requests for application changes.

* Planning system maintenance, updates, and upgrades.

* Maintaining test scripts documenting the expected end-user functionality results.

* Testing all system updates of new functionality before installation to ensure minimal production defects.

* Defining training required for end users.

* Providing end-user help and on-going training.

* Debugging system issues and working with the IT Team or vendor partners to resolve in a timely manner.

* Monitoring application performance reports to ensure systems are operating within the expected SLA.

* Creating System Operating Procedures documenting best practices.

We are boldly and passionately focused on reinventing healthcare. Come join us!

Homestead is an equal opportunity employer that values diversity and is committed to inclusion. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

COVID-19:

Homestead is committed to providing a safe environment and we require COVID-19 vaccinations.

Must be eligibile to work in the U.S., no sponsorship provided

Experience and Skills:

An ideal candidate has the following qualifications and skills:

* Five years or more of related work experience supporting business users and systems.

* Experience with SaaS applications such as CRMs, Telephony, Ticketing applications.

* Active knowledge of system administration functions.

* Collaborative team player who can also work individually to deliver high quality results on time.

* Critical thinker with strong analytical skills who quickly troubleshoot an issue and understand the root cause.

* Ability to communicate effectively with people of varying technical backgrounds.

* Strong organizational and interpersonal skills and attention to detail.

* Pro-active with a "Can-Do Attitude" and a strong customer focus.

Benefits

Homestead’s benefits include:

· Pioneering mission-oriented purpose with a highly talented team.

· Based in Center City Philadelphia with a hybrid work schedule (3 days in office).

· Competitive salary, 401k plan and generous PTO.

· Medical, Dental, and Vision Coverage.

· A place to build groundbreaking software and grow your career for something that really matters.

· Great Working atmosphere and supportive work culture

· Growing Team and Department