Job Description:
Insurance Relationship Account Manager - Licensed
Remote Role - Servicing PA/NJ/NY clients
Experienced with Self-Funded, TPA, Stop-Loss Insurance and
Reference-based pricing accounts
We are expanding our team and seeking an experienced, licensed,
Insurance Relationship Account Manager to join our Sales Team. This
is a full time, permanent opportunity offering a generous salary,
benefits, and bonus eligibility.
In this role, you will be the POC and work with our existing client
base to manage the retention and maintenance of each account. Our
clients are in self-funded, third-party administrator plans that
specialize in reference-based pricing.
We have offices in both Philadelphia, PA, and North NJ. This role
can be performed "remotely" with occasional visitation to
the office as needed (Quarterly, etc.).
This role will eventually require daily travel to meet with our
clients. The majority of our client base is located in PA, NJ, NY,
and NYC. However, there may be occasion to travel outside of those
locations.
The Insurance Relationship Account Manager will develop Employer,
Broker, and Consultant relationships to service our clients and
manage the open enrollment process and communication of health
benefit designs to employees. You’ll provide a consultative process
to help employers identify and implement high quality, cost saving
programs, services, and strategies.
Specific Job Responsibilities:
* Provide ongoing service to self-funded health benefit clients
* Assist with billing, claim and customer service resolutions
* Assist with customer implementation
* Manage open enrollment process for each client
* Provide formal presentations to employees on health benefit plans
for each client
* Visit clients and potential clients to evaluate needs and promote
products and services
* Develop and communicate utilization reports and trends to clients
identifying opportunities for benefit enhancement and increased
member engagement
* Responsible for understanding and communicating compliance
standards with laws and regulations as they pertain to our clients
* Develop and manage relationships with Brokers and Consultants
* Assist in providing formal presentations to C-suite executives,
including human resources leaders
* Solve complex benefit challenges using customized self-funded
solutions
* Plan, organize and prioritize actions on a day-to-day basis to
accomplish goals and objectives
* Collaborate with the sales team to ensure high quality of service
* Perform additional duties as assigned.
Knowledge, Skills, and Abilities:
* Able to work comfortably in a fast-paced environment
* Excellent interpersonal, written, and oral communication skills
to build rapport with customers and business partners
* Solid organizational skills and effective time management;
ability to manage and prioritize multiple assignments from multiple
staff members
* Strong analytical skills to understand complex coverage details
and underwriting guidelines
* Enthusiastic, highly motivated, self-starter with a positive
attitude and sense of urgency
* Commitment to customer service excellence
* Understanding of Stop Loss insurance and Self-funded medical
plans
* Knowledge of Claims processing systems and Utilization reporting
* Knowledge of Reference-based pricing preferred
* Competency in Microsoft applications including Word, PowerPoint,
Excel, and Outlook
* Ability to travel to meet with clients and brokers (estimated
time 30% to 50%)
* Ability to work independently, take initiative, identify, and
address tasks without prompting, meet deadlines, and follow through
on assignments
* Ability to work effectively independently and as part of a team
* Strong work ethic required
We are an Affirmative Action - Equal Opportunity Employer
(Minorities / Females / Vets / Disabled). We provide equal
opportunities to all employees and applicants for employment without
regard to sex, race, color, religion, marital status, national
origin, age, genetic information, sexual orientation, gender
(including gender identity/expression), disability, veteran status
and military status, pregnancy or pregnancy-related medical
conditions, or any other factor that may be protected by law.
We ask that you have obtained at least one part of the Vaccine
either at the time of the interview or shortly thereafter. We ask
that you obtain the 2nd Vaccine within 30 days’ of having joined our
Team.
We value our employees and offer a supportive working culture.
We look forward to working with you!
