Experience and Skills:
Skills and qualifications:
Excellent phone/customer service skills
Ability to provide timely responses to customers and employees
during normal working hours.
Job ownership and accountability
Able to multitask is a must and disseminate information in a
Strong work ethic, ability to work independently and as part
of a team
Able to identify and analyze customer needs and/or problems
and provide appropriate solutions and communicating with
leadership when needed
Professional demeanor and appearance
Proficient with MS Office and similar software
Flexible and positive attitude
Physical Requirements and Working Conditions:
These are the physical and mental requirements of the position
as it is typically performed. Inability to meet one or more of
these requirements will not automatically disqualify a candidate or
employee from the position.
Upon request for a reasonable accommodation, the Company may be
able to adjust or excuse one or more of the requirements, depending
on the requirement, the essential functions to which it relates, and
the proposed accommodation.
The physical requirements are light. This is a moderate-stress
position that requires a lot of sitting (90% of the time), looking
at a computer (90% of the time), using a keyboard and a mouse. This
person must have good listening skills and the ability to work in
tandem with a variety of audiences and personalities.
This person must also be able to work independently, be able to
investigate and resolve problems and self-critique as he/she works
and take the initiative to seek and find solutions as needed. This
person frequently works with others, around others, and will have
customer and vendor contact.
Must be able to:
Sit in a stationary position daily for periods of time (up to
2 hours at a time)
Stand, squat, kneel or bend for short periods of time.
Be able to lift up to 25 pounds
Use hearing sufficiently to accurately perceive information at
normally spoken word levels.
Disclaimer and signature:
The above statements are intended to describe the general nature and
level of work being performed by the employee(s) assigned to this
classification. They are not intended to be construed as an
exhaustive list of all responsibilities, duties and or skills required
of all personnel so classified