Experience and Skills:
Competency:
To perform the job successfully, an individual should
demonstrate the following competencies:
* Problem Solving - Identifies and resolves problems in a timely manner.
* Technical Skills - Strives to continuously build knowledge and skills.
* Attention to detail and accuracy.
* Customer Service - Manages difficult or emotional customer
situations; Responds promptly to customer needs.
* Oral Communication - Speaks clearly and persuasively in
positive or negative situations; listens and gets clarification.
* Teamwork - Balances team and individual responsibilities;
Contributes to building a positive team spirit; Supports everyone's
efforts to succeed.
* Written Communication - Writes clearly and informatively.
* Organizational Support - Follows policies and procedures.
* Adaptability - Manages competing demands.
* Attendance/Punctuality - Is consistently at work and on time.
* Motivation - Measures self against standard of excellence.
* Planning/Organizing - Prioritizes and plans work activities;
Uses time efficiently.
* Professionalism - Treats others with respect and consideration
regardless of their status or position.
* Quality - Demonstrates accuracy and thoroughness; Looks for
ways to improve and promote quality.
* Safety and Security - Observes safety and security procedures.
Qualifications:
To perform this job successfully, an individual must be able to
perform each essential duty satisfactorily. The requirements listed
below are representative of the knowledge, skill, and/or ability
required. Reasonable accommodations may be made to enable
individuals with disabilities to perform the essential functions.
Education/Experience:
High school diploma general education or equivalent. Knowledge
of customer service principles and practices. Knowledge of relevant
computer applications. Knowledge of administrative procedures and product.
Language Ability:
Ability to read and interpret documents such as safety rules,
operating and maintenance instructions, and procedure manuals.
Ability to write routine reports and correspondence.
Math Ability:
Ability to add, subtract, multiply and divide in all units of
measure, using whole numbers, common fractions, and decimals.
Reasoning Ability:
Ability to apply common sense understanding to carry out
instructions furnished in written, oral, or diagram form.
Computer Skills:
To perform this job successfully, an individual should have
knowledge of Word Processing software; Spreadsheet software.
Work Environment:
The work environment characteristics described here are
representative of those an employee encounters while performing the
essential functions of this job. Reasonable accommodations may be
made to enable individuals with disabilities to perform the
essential functions.
The noise level in the work environment is usually moderate.
Most work is performed at a desk in a typical office setting. The
office layout is currently sprawling where one may be required to
walk to other employees’ areas, lunchroom, supply closets,
bathrooms, etc.
Physical Demands:
The physical demands described here are representative of those
that must be met by an employee to successfully perform the
essential functions of this job. Reasonable accommodations may be
made to enable individuals with disabilities to perform the
essential functions.
The employee must occasionally lift and/or move up to 10 pounds
(filing boxes, etc.). Specific vision abilities required by this job
include Close vision and Distance vision. While performing the
duties of this Job, the employee is regularly required to stand; sit
and talk or hear. The employee is frequently required to walk.
