Member Services Representative

Job Description:

Member Services Representative

Established employer in Newtown Square, Delaware County, Pennsylvania, seeks a full-time Member Services Representative to assist callers (members, dependents, providers) with membership’s health benefits (medical, dental, vision, weekly income).

-- One-to-one training offered for this position. --

--- Telecommuting is offered upon completion of training. ---

The company offers competitive compensation and excellent employer-paid benefits including 401k and defined benefit plan in a pleasant office environment.

Work hours are 10:00AM to 6:30PM Monday through Thursday and 11:00AM to 7:30PM Friday.
Compensation: non-exempt / hourly rate
Work-week: 37.50 hours Full Time

*** Please submit cover letter with salary requirements and resume ***

Experience and Skills:

Requirements

Education Required/Preferred: Minimum of two (2) years college and/or insurance courses preferred
Experience Required/Preferred: Minimum of two (2) years customer service experience and/or processing on-line medical claims and/or related computer experience required

Job Skills:

* Strong interpersonal skills - must be able to handle difficult/angry callers and remain calm
* Excellent oral and written communication skills - good voice tone
* Knowledge of Current Procedure Terminology CPT and ICD-9 codes
* Knowledge of Preferred Provider Organization (PPO) network experience helpful
* Dental/Vision claim background helpful
* Basic "windows-based" computer skills.

E.O.E./M/F/H/V

Benefits

National Elevator Industry Benefit Plans (NEIBP) began self-administration in 1989 with the sole purpose of administrating collectively bargained employee benefits for the members and retirees of the International Union of Elevator Constructors.
Prior to 1989, these collectively bargained employee benefits were administrated by large banks and insurance companies. As technology began to mature in the 1980’s, the professionals and systems necessary to break away from the large banks and insurance companies became a cost effective desirable alternative.

In 1989 we formed our first office which was located in Philadelphia, Pennsylvania and began administrating benefits associated with the Pension fund. In 1993 our office expanded to administrate the Health & Welfare fund and moved to its current location in Newtown Square, Pennsylvania. Today, our office staff administrates benefits for over 90,000 individuals that are covered under a variety of collectively bargained employee benefits