Technical Support Analyst
The goal of the IT Support Team is to provide 24-hour email and
phone support coverage, along with onsite support. The candidate’s
primary responsibility is to support Pennsylvania Steels end-users
and ensure smooth day-to-day operations.
ESSENTIAL DUTIES AND RESPONSIBILITIES
Answer and resolve support calls in a timely and professional manner.
Maintain accurate, timely logs of all calls and tasks
Process the receiving, logging, and deployment of IT assets,
providing reports and updates to the asset log as needed
Provide desk-side installation and application support for
users if needed.
Train end-users in the use of Pennsylvania Steels business
applications, Windows, and Microsoft Office 365.
Develop a working knowledge of Pennsylvania Steels operational
functions (sales order processing, purchasing, inventory
management, shipping, and accounting) and the related software.
Provide consistent, professional, and exceptional customer
service to all end-users.
Other tasks and duties as to be assigned