Inside Sales - Customer Service Representative - Technical
Full Time, Permanent Role (Monday-Friday)
We are an International Manufacturing Company seeking an experienced
Inside Sales - Customer Service Representative. This is a full time,
permanent opportunity with a growing company. Our hours are M-F, 8:00
am - 4:30 pm.
In this role, under limited supervision from the Manager, Customer
Service & Shipping, the Customer Service Representative has
primary responsibility to ensure our customer’s needs specific to
Product information, pricing, availability, order entry, delivery,
repair & calibration coordination, and shipping.
Essential Job Responsibilities:
Maximize customer satisfaction rating by gathering customer
information, fulfill customer needs, educate customers including but
not limited to: product selection, configuration, options, warranties,
repair, delivery, pricing and credit options.
Professionally handle incoming requests from customer and ensure that
issues are resolved both promptly and thoroughly
Maintain a balance between company policy and customer benefit in
decision making handling issues in the best interest of both the
customer and company.
Maintain Customer Accounts in SAP ERP system.
Perform various functions & tasks within each function including,
but not limited to: Sales Order Entry, Inbound Repair Processing,
Outbound Repair Shipment Processing, Customer Repair Approvals, &
Handle returns and credits
Continuously evaluate and identify opportunities to drive process
improvements that positively impact the customer’s experience and
proficiency within the department.
Other miscellaneous duties as assigned. Experience with SAP ERP
business application viewed as significant differentiator.
Specific Technical Responsibilities:
Communication skills: Customer Service
Representatives need strong communication skills to answer customers
clearly. They must understand and communicate information effectively
in writing, by phone, or in person.
Customer-service skills: Companies rely on
representative to help retain customers by answering their questions
and complaints in a helpful, professional manner, and timely manner.
Interpersonal skills: Creating positive interactions
with customers is an essential part of a representative’s job.
Listening skills: Representatives must listen
carefully and understand a customer’s situation in order to
effectively help them.
Patience: Representatives must be patient and polite,
especially when interacting with difficult or irate customers.
Problem-solving skills: Representatives must
determine solutions to a customer’s problem. By resolving issues
effectively, representative contribute to customer loyalty and retention