Our member, an innovative health benefits provider, has an immediate
opening for an organized, detail-oriented, and experienced Customer
Implementation Manager to oversee the smooth onboarding of new
clients. In this role you will be responsible for serving as a direct
and indirect link between our clients, members, and all relevant
vendors. You will coordinate with our Sales/Account Management team
to efficiently and effectively manage the onboarding of customers at
both the group and Third Party Administrator (TPA) level and serve as
troubleshooter for questions that come up with both sets of customers.
The successful Customer Implementation Manager will oversee the
gathering, analyzing, and managing of business requirements as it
pertains to onboarding new clients and/or existing clients with new
groups. They will partner with management to ensure proper
communication, flowcharts, and workflows are shared with operating
teams. They will understand the importance of follow-up and meeting
strict deadlines. They will constantly seek to improve the process
and work with the technical team to define business requirements for
platforms that reduce redundant data entry and streamline document management.
The Customer Implementation Manager position will be based out of the
Philadelphia, PA office with regular travel to the Lyndhurst, NJ office.
Specific Job Responsibilities
- Manage the onboarding of new TPA clients regarding both technical
testing and holistic partnership development
- Manage the onboarding of new groups with both in-house TPA and
external TPAs, ensuring accurate and timely data exchange, customer
education, vendor communication, etc.
- Support creation of, maintain, and improve the integration of
workstreams to reduce redundant data entry and streamline document management
- Assist in setting up and maintaining vendor relationships,
including but not limited to pharmacy benefit managers and
utilization management vendor, including data exchange and pipeline communication
- Coordinate meetings to review outstanding requirements, provide
updates, and identify gaps/provide solutions
- Create and maintain flowcharts, workflows, tracking logs, and
ad-hoc reports as needed.
- Perform other related duties and projects as assigned.