Customer Support Representative - Manufacturing
Our client has a full -time opportunity for a Customer Support
Representative with an international manufacturing company. The
Customer Support Representative has primary responsibility to ensure
customer’s needs specific to product information, pricing,
availability, order entry, delivery, repair & calibration
coordination, and shipping.
Maximize customer satisfaction rating by gathering customer
information, fulfill customer needs, educate customers including
but not limited to: product selection, configuration, options,
warranty, repair, delivery, price and credit options
Professionally handle incoming requests from customer and ensure
that issues are resolved both promptly and thoroughly
Maintain a balance between company policy and customer benefit in
decision making handling issues in the best interest of both the
customer and company.
Maintain Customer Accounts in SAP ERP system.
Perform various functions & tasks within each function
including, but not limited to: Sales Order Entry, Inbound Repair
Processing, Outbound Repair Shipment Processing, Customer Repair
Approvals, & Sales Shipments
Handle returns and credits
Continuously evaluate and identify opportunities to drive process
improvements that positively impact the customer’s experience and
proficiency within the department.