Contract Service Desk/Desktop Engineer

    • Job Tracking ID: 512922-663881
    • Job Location: Lafayette Hill, PA
      Lafayette Hill, PA,
      Plymouth Meeting, PA,
      Philadelphia, PA,
      Blue Bell, PA
    • Job Level: Mid Career (2+ years)
    • Level of Education: BA/BS
    • Job Type: 3-6 Month Contract
    • Date Updated: January 15, 2019
    • Years of Experience: 2 - 5 Years
    • Starting Date: ASAP
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Job Description:

This position involves day-to-day operation of an enterprise information technology (IT) infrastructure. The candidate will be part of a small team that supports Windows and network system administrative tasks. The main responsibilities will to be the in-house desktop/mobile device infrastructure.


  1. Service oriented
  2. Well spoken
  3. Professional
  4. Pleasant
  5. Approachable
  6. Teachable spirit

The candidate is expected to support end users to resolve Microsoft Windows issues on the client machines and business applications.

  • Perform hardware installation of desktops/laptops and appliances
  • Perform OS install, upgrade and apply patches regularly
  • Troubleshoot and resolve hardware, software, OS issues related to Microsoft servers and or vendor appliances
  • Install and configure software packages for both IT infrastructure and users as needed
  • Configure and troubleshooting mobile devices
  • Automate system administration tasks by creating/modifying Power Shell scripts
  • Provide routine first and second level help desk support to users
  • Printers maintenance tasks including maintaining print servers
  • Troubleshoot network issues, patch network connections and configure switches to activate or disable ports
  • Perform other IT related tasks as directed to ensure the effective governance
  • Experience in Install and configure new IT equipment.
  • Ability to resolve incidents with printers, copiers and scanners
  • Maintain excellent verbal communication skills with the ability to communicate effectively with technical and non-technical colleagues at all levels in the organization.
  • Accurately record, update and document requests.
  • Respond to system alerts and monitor systems

Experience and Skills:

Skill requirements with current experiences:

- Microsoft Windows servers
- Solid understanding of
- Active Directory replication
- File systems
- MS Exchange environment
- ActiveSync
- TCP/IP networking
- Strong documentation skills
- Troubleshooting and resolving software and hardware incidents, including operating systems and software applications