IT & Business Process Support Analyst

    • Job Tracking ID: 512922-661388
    • Job Location: Pottstown, PA
      Pottstown, PA,
      Philadelphia, PA
    • Job Level: Mid Career (2+ years)
    • Level of Education: BA/BS
    • Job Type: Full-Time/Regular
    • Date Updated: January 02, 2019
    • Years of Experience: 2 - 5 Years
    • Starting Date: ASAP
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Job Description:

IT & Business Process Support Analyst


Our client located in Pottstown, PA is currently seeking an IT & Business Process Support Analyst to work with managers to make sure current business processes work smoothly and new systems or improvements are carefully researched, analyzed, planned, and implemented.  This includes observing and documenting all aspects of internal communications, workflow, data entry, storage, retrieval and management, and the computer systems used to support this.  In addition, as problems arise, this person will be responsible for independent research, repair, and testing of solutions.



  • Respond to computer issues and provide IT support, particularly in systems such as Enterprise Resource Planning (ERP), Customer Relationship Management (CRM), Accounting, and unified messaging system based on Microsoft Office

  • Understand critical components within current systems and processes and identify improvements

  • Research solutions for improving processes with guidance from management

  • Understand and suggest improvements for business processes involving prospects, customers, vendors, and employee interaction

  • Pull data from various IT systems (e.g., salesforce, ERP/Epicor, databases, etc.) to generate reports, conduct analysis, and report on sales, customers, revenue, profit, etc.

Experience and Skills:


  • Bachelor’s Degree in Business with minor in computer science/related field OR Computer Science related degree, preferred
  • 3-5 years of experience in data mining, business process improvement, or related
  • Strong IT skills including experience with ERP systems, web-based applications such as Salesforce and SharePoint, as well as Microsoft Office suite, particularly Outlook OneNote, and Skype for Business
  • Expertise, aptitude, and interest in programming and application customization tools
  • Excellent written and oral communication skills to interact with all levels of employees
  • Ability to work independently to analyze and fix a wide range of computer problems
  • Ability to implement, train and support users on business process systems