Job Description:
Inside Sales Specialist / Account Management
(Sales, Trade Shows, working with Dealers/Brokers/Clients)
New Castle, DE
(Full Time, Permanent Opportunity)
We are growing and have an exciting opportunity available with our Team.
Due to our expanding sales, we are seeking am experienced Inside
Sales Specialist / Account Manager to join our growing Team. This role
will report into the Director of Sales and work with other Team members.
This is an a combination of Sales Engineer/ Account Manager roles
working on-site in our office and traveling to Client sites.
You would be working with our Outside Sales Reps along with our
Vendors, Distributors and Customer Base.
Position Overview:
The Inside Sales Specialist / Account Manager is an important role
that helps drive sales for our wholesale distribution channel (dealers).
We are a heat treatment equipment manufacturer. We sell ovens and
furnaces to a range of customers in a variety of industries including
science and dental laboratories, Arts & Crafts (ceramic pottery)
and schools.
Our equipment is used in other industries, as well, including
medical, dental, aerospace, additive manufacturing (3D printing), and
specialist advanced materials (Kevlar, carbon fiber etc.).
Essential Job Functions:
Attract new customers and retain existing customers by developing
equipment inquiries.
Respond to dealer inquiries regarding potential sales and discuss the
required equipment specification.
Provide quotations and work with colleagues in the Engineering group
to develop more complex quotations.
Interface with the end user if required, to secure order placement.
Process orders and monitor status of product deliveries.
Resolve any shipping discrepancies.
Troubleshoot equipment performance issues and direct to the Service
Department if necessary.
Coordinate requests for spare parts with the Spare Parts Dept.
Develop our dealer relationships
Be the interface between our dealers and the factory by providing
accurate and timely information to internal and external resources,
and the factory.
Support our dealers with product training, either online or on-site
if required.
Maintain Our section of the dealer website with current pricing and
equipment images.
Visit with local dealers and assist in locating new dealers.
Sales Support:
Input detailed customer application information into the CRM.
Update prospective customer information in the CRM following trade shows.
Maintain a list of prospective orders with forecasted dates of fulfillment.
Support the organization by maintaining show exhibit materials.
Assist in logistics for shows and events. Maintain a stock of catalogs
and exhibit materials. Arrange for shipment and delivery of materials
to event sites.
Attend several industrial trade shows per year.