Job Description:
Quality Operations & Document Control Specialist
Acme-Hardesty
Blue Bell, PA
(Full-Time Consulting role, hybrid)
Acme-Hardesty LLC. is in Blue Bell, Pennsylvania
and has evolved today into one of the largest distributors of
renewable palm oil derivatives, castor oil and its derivatives,
glycerin and preservatives and surfactants.
The business serves as the bridge that connects suppliers in
Southeast Asia, the Middle East, and South America with customers in
North America.
Acme-Hardesty brings essential materials, needed by thousands of
manufacturers, to create products that benefit millions of
consumers.
POSITION OVERVIEW:
The Quality Operations & Document Control
Specialist provides day-to-day administration of quality
documentation, customer requests, outbound Certificates of Analysis
(COAs), and Quality & Regulatory workflows.
The role ensures approved information is accurate, current,
controlled, and readily available while supporting efficient,
consistent execution of departmental processes.
RESPONSIBILITES AND ACCOUNTABILITES:
* Administer outbound COA activities, including monitoring
automated processing, preparing approved manual or exception COAs,
and verifying shipment, lot, and supporting information.
* Maintain controlled Quality & Regulatory documents,
including specifications, SDSs, statements, certificates, templates,
review dates, expiration dates, and archival of superseded versions
in approved repositories.
* Manage Freshdesk and customer-documentation requests,
providing timely responses using approved Quality & Regulatory
information and maintaining clear request status and follow-up.
* Administer NCR workflow by confirming case assignment,
tracking the 30-day closure standard, issuing reminders, escalating
overdue actions, and maintaining supporting evidence and status
data.
* Coordinate vendor-document follow-up, customer portal uploads,
and administrative updates to approved program documents; maintain
certification records, scope documents, renewal dates, audit
schedules, and current certificates in approved repositories.
* Coordinate third-party sampling and testing logistics for bulk
and aged inventory activities, including scheduling, sample
shipment, result follow-up, and controlled filing of testing
records.
* Assemble audit and certification evidence, maintain training
and quality records, coordinate evidence requests with process
owners, track audit findings and corrective actions to closure,
support traceability or mock-recall exercises, and prepare source
data for Quality & Regulatory metrics and dashboards.
* Provide administrative support for department projects and
recurring programs such as COA automation, specification master
data, SDS migration, Quality Systems Manual rollout, case-management
improvements, and certification renewals.
KEY COMPETENCIES:
* Strong attention to detail, document accuracy, and
controlled-record discipline.
* Excellent organization, follow-up, prioritization, and ability
to meet turnaround times.
* Clear, professional written communication and customer-service
orientation.
* Ability to manage multiple workflows, identify gaps, exercise
sound judgment, and address overdue items appropriately.
* Collaborative, process-minded approach with interest in
continuous improvement and data integrity.
