Job Description:
Community Manager
Merion Milford Apartments
Milford, CT
(Full Time, Permanent Opportunity)
We have a wonderful opportunity available for an experienced
Community Manager at our Merion Milford Apartment Homes, located
in Milford, CT, only 10 miles from New Haven, CT.
https://www.merionmilford.com/
We offer very welcoming Apartment Homes. We offer 1-2 bedroom
apartments, we are pet friendly with a dog park and agility
equipment nearby, we have furnished and unfurnished apartments, we
offer all types of apartment leasing (short & long term), a
24-hour fitness center, Yoga, Resident Lounge, Game Room, Private
Garage or Car Port parking, BBQ, Monthly Resident Events, Town
Center, Swimming Pool, Hi-speed Wi-Fi, patio/balcony.
We are located near the Train Station and the 261 Bus Line. We
are very close to I-95 and US 1. We are situated near Yale
University and University of New Haven, Yale Univ. Hospital &
Giffin Hospital.
Our apartments are very welcoming and have full capacity laundry
equipment within each apartment. We have all updated and modern
features within each unit.
Company Mission Statement:
Merion Residential is committed to providing Residents with a
simplistic, hassle-free rental experience; our owners and investors
a solid return on their investment; and our employees a stable work
environment and equal opportunity for learning and professional growth.
Motto:
The Company that Keeps Good Company!
Job Summary:
The Community Manager is responsible for providing leadership
and direction to associates at the assigned property.
The Community Manager is tasked with mentoring property
associates. Ensuring that all associates support the managerial,
operational, and financial goals of the company while understanding
their role in achieving all established goals.
The Community Manager advocates on behalf of associates to
enhance individual performance and provides excellent customer
service to residents, prospects, and vendors.
Essential Job Functions:
* Supervise and train all property associates.
* Assist the Regional Vice President or Regional/District
Manager in the selection of property associates. Assumes primary
responsibility for preliminary interviewing.
* Evaluate associates’ performance, including the completion of
performance reviews as scheduled. Counsel underperforming associates
and provide critical feedback to improve performance.
* Achieve financial solvency through cost reduction and
implementing systems to achieve 0% rent delinquency.
* Utilize selection and retention strategies to maintain premium
occupancy levels.
*Participate in the preparation of the annual operating budget
and work with the Regional Vice President or Regional/District
Manager to maintain budgetary guidelines.
* Ensure adherence to proper preventive maintenance schedules
and required inspections, when needed.
* Execute marketing and advertising campaigns for apartment
leasing and coordinate leasing events such as outreach marketing,
open houses, realtor tours, and resident promotional activities.
* Maintain knowledge and awareness of corporate in/out
migration, property competition, and other market conditions
affecting leasing and operations.
* Notify residents of all issues affecting their tenancy.
* File court documents for eviction and attend scheduled court
hearings as landlord’s representative.
* Oversee security deposit administration including inspecting
units to determine resident’s balance or refund, preparing
disposition letters, and processing security deposit returns.
* Maintain building security measures, ensuring proper incident
documentation and notification to management, owners, and insurance
carriers.
* Lead tours of the property, including showing the model unit
and vacant units, and marketing property amenities, as needed.
* Develop and utilize sound rent collection procedures,
including following up with delinquent accounts.
* Develop and utilize sound invoice processing procedures and
ensure invoices are processed in a timely manner.
* Monitor landlord-resident relations and mediate disputes when
necessary.
* Utilize maintenance software program to enter and track work
orders and regularly review maintenance reports with the Maintenance
Supervisor.
* Inspect apartments for move-in condition (pre-inspection) and
turnover/make ready status.
* Remain current on and compliant with policies and laws
affecting the marketing and leasing of the property, including the
Company’s leasing agreement, landlord-tenant code, Fair Housing
laws, and other applicable laws.
* Establish clear communication to ensure that the leasing and
maintenance teams work collaboratively to meet the needs of residents.
* Oversee and execute capital projects on property which
includes submitting a capital expense request.
Other Duties:
This job description is not designed to cover or contain a
comprehensive list of the activities, duties, or responsibilities
that are required of the employee for this position.
Duties, responsibilities, and activities may change at any time
with or without notice.
This position has supervisory duties. The number of direct
reports varies based on property size.
Work Environment & Location Work Environment:
This job operates in a professional office environment. This
role routinely uses standard office equipment such as computers,
phones, photocopiers, filing cabinets, etc.
Work Location:
This is a customer-facing position that is based at a Merion
property, which means that the worksite is primarily within the
apartment community, such as the leasing office, maintenance shop,
or resident’s apartment home.
This position requires direct and frequent interaction with
residents, prospects, and other invited business guests.
Physical Demands:
* The physical demands described here are representative of
those that must be met by an employee to successfully perform the
essential functions of this job.
* While performing the duties of this job, the employee is
regularly required to talk or hear. The employee is frequently
required to stand; walk; use hands to finger, handle, or feel; and
reach with hands and arms.
* The employee is required to sit, climb, balance, stoop, kneel,
crouch, or crawl.
* The position requires sitting for extensive periods of time
and frequent walking in the workplace.
* The employee must frequently lift and move up to 10 pounds at
various distances.
* Specific vision abilities required by this job include close
vision, distance vision, color vision, peripheral vision, depth
perception, and the ability to adjust focus.
