Job Description:
Director of Technology Services & Practice Leadership
Suburban Philadelphia, PA | Hybrid and Onsite
Are You This Leader?
People follow you because of how you lead—not because of your title.
You build trust with executives, create clarity for your team, and
consistently deliver results.
You're equally comfortable discussing business strategy with a CEO as
you are coaching managers, improving operations, and solving client challenges.
If you enjoy building high-performing teams, improving how
organizations operate, and leading with accountability, we'd like to
meet you.
The Opportunity
We are a well-established technology consulting and managed services
organization serving mid-market clients throughout the Philadelphia
region. We are looking for an experienced leader to own our Technology
Services practice — its people, operations, client experience, and
financial performance. You'll lead approximately 25 professionals
while partnering directly with the CEO to scale the business and
strengthen our market position.
This is an opportunity to lead a successful practice—not fix a
struggling one.
What Makes You Successful
You:
* Lead with confidence, clarity, and accountability.
* Earn
trust with executives and become a valued business advisor.
*
Develop people and build strong, high-performing teams.
* Create
structure through processes, metrics, and operational
discipline.
* Address difficult issues directly and
constructively.
* Balance client success, employee engagement,
and business performance.
Key Responsibilities
Practice Leadership
* Own practice performance, including revenue, gross margin, service
quality, and team results.
* Translate company strategy into
measurable priorities and execution plans.
* Improve service
offerings and operational effectiveness.
Service Delivery
* Ensure projects and managed services are delivered on time, on
budget, and with exceptional quality.
* Oversee resource
planning, utilization, delivery governance, and client escalations.
Operational Excellence
* Improve processes, reporting, KPIs, and operational
visibility.
* Use data to drive better execution, efficiency, and profitability.
People Leadership
* Coach, mentor, and develop leaders and technical
professionals.
* Build a culture of ownership, urgency,
continuous improvement, and accountability.
Client Leadership
* Maintain executive relationships with strategic clients.
*
Partner with Sales and Account Management to improve retention and
identify growth opportunities.
Executive Collaboration
* Work closely with the CEO and leadership team on strategy,
forecasting, financial performance, and organizational growth.
What Success Looks Like
First 90 Days
* Build relationships with the team and key clients.
*
Understand the business, delivery model, and opportunities for
improvement.
* Begin implementing operational improvements.
Within the First Year
* Stronger delivery performance and operational discipline.
*
Improved client satisfaction and profitability.
* Better
alignment across sales, delivery, and leadership.
* A culture
recognized for ownership, accountability, and execution.
