Job Description:
Customer Service Associate
Morgantown, PA
(Full Time, Permanent Opportunity)
In-Office 5 days a week
The Customer Service Associate position will work to satisfy
customer needs and build strong-working relationships with both
external customers and internal teams.
The CSA will process and manage all aspects of the order process
and communicate with customers through phone and email.
The successful individual will possess excellent organization
and time management skills and the ability to be self-motivated at
all times.
The responsibilities will include reviewing and verifying data
for accuracy, correcting errors, and ensuring data consistency
across multiple platforms.
The CSA will assist with generating reports, maintaining records
and supporting administrative tasks.
This position is OT eligible.
Monday - Friday: 8:00 am - 5:00 pm Full Time in Office
Duties and Responsibilities
-
Assist customers over the phone in an efficient and friendly manner.
-
Maintain working knowledge of products
-
Receive, accurately distribute, and manage inbound e-mail folders.
-
Maintain accurate up-to-date customer e-mails.
-
Escalate complex or technical e-mails to appropriate personnel.
-
Understand the importance of detail and accuracy.
-
Follow communication procedures, guidelines and policies.
-
Meet established department KPI / metrics.
-
Ability to work in a sustained pace to meet daily KPI’s
established for the role.
Other Duties:
Please note this job description is not a comprehensive listing
of all duties, activities, or responsibilities that are required of
the employee for this job. Duties, activities, or responsibilities
may change at any time with or without notice. Employees shall
perform all tasks assigned by their manager and maintain a positive
and professional attitude in all communications.
Reports to: Customer Service Manager
