Job Description:
Our client, a small specialty chemical distributor based in Media,
PA, is currently seeking an experienced Sales Support and Customer
Service Representative to join their growing team.
This is a full-time, permanent position requiring onsite work
(Monday-Friday) at our client’s headquarters, in Media, PA.
Position Summary: Responsible for providing high
level operational and administrative support for the sale and
distribution of our client’s products. More specifically, this role
coordinates customer orders, inventory, logistics, supplier
relationships, and financial documentation to ensure efficient and
cost-effective delivery of products.
The ideal candidate thrives in a fast-paced operational environment
with exceptional multitasking and problem-solving skills. Attention to
detail, excellent communication skills, and the ability to coordinate
with multiple departments, customers, and vendors are required for success.
Specific Duties
- Process and manage customer purchase orders
- Coordinate with sales team, warehouses, carriers, and customers to
determine freight and transportation costs
- Maintain accurate order documentation and administrative records
- Provide timely updates to customers regarding order status and
delivery schedules
- Support internal teams with operational and logistics information
- Assist with administrative reporting and documentation as required
Responsibilities
- Receive, review, and process customer purchase orders accurately
- Enter and manage orders within company systems including Datacor
and Salesforce
- Answer inbound calls and direct inquiries to appropriate personnel
in a timely and professional manner
- Ensure timely and accurate documentation including BOL, COA ,
invoices, and shipping paperwork
- Work with management to maintain appropriate inventory levels for
key products at warehouse locations
- Coordinate with suppliers to replenish inventory based on customer
demand and sales forecasts
- Review warehouse invoices to ensure accuracy and resolve discrepancies
- Coordinate deliveries from suppliers or warehouses to customers
through an established logistics network
- Work with freight carriers, brokers, and warehouses to arrange
cost effective and timely transportation
- Ensure carriers meet requirements including HAZMAT compliance when applicable
- Manage domestic and international freight movements including
coordination of documentation and shipping requirements
- Build and maintain strong relationships with customers, suppliers,
and logistics providers
- Ensure correct pricing and commercial terms are applied to
purchase orders and invoices
- Assist with coordination of accounts payable to suppliers and
receivables from customers
Requirements:
- 2+ years of experience in customer service, sales support,
logistics coordination, or operations
- Experience with ERP and CRM systems; Datacor and Salesforce, preferred
- Experience working in the chemical distribution or chemical
manufacturing industry, preferred
- Experience with freight coordination, customs documentation, and
supply chain logistics preferred
- Microsoft Office including Excel and general PC proficiency
- Strong communication and active listening skills
- Ability to manage multiple priorities and tasks simultaneously
- Strong problem solving and organizational skills
- Ability to work effectively in a fast-paced office environment
with strong attention to detail and accuracy
Benefits:
- Health Insurance
- Dental Insurance
- Vision Insurance
- Life Insurance
- 401(k)
- Paid Time Off
- Short Term and Long-Term Disability
Equal Opportunity Employer
Our client is an equal opportunity employer. All qualified applicants
will receive consideration for employment and will not be
discriminated against based on race, gender, sexual orientation,
gender identity, religion, national origin, age, disability, veteran
status, or other protected classification.
