Job Description:
Blended Mental Health Care Case Manager (BMHCM)
Awaken Mental Health Case Management (a Division of T.A.S.C.)
Reading, PA
(Full Time, Permanent, 'Travel' Opportunity)
About Us: Awaken Mental Health - (a Div. of T.A.S.C.):
Awaken Mental Health
We are a mental health organization dedicated to supporting
individuals facing a wide range of mental health challenges. Our
expertise includes helping people who experience mood disorders,
anxiety, attention-related issues, and co-occurring conditions such
as substance use disorders.
More About Treatment Access & Services Center, Inc.
(TASC) - parent organization to Awaken Mental Health:
Although known primarily as a drug and alcohol agency, TASC has
been providing mental health case management services for the people
of Berks County dating all the way back to the year 2000!
In fact, 20 years ago our friends and colleagues from Service
Access Management (SAM, Inc.) guided TASC in the development of our
current mental health case management program.
Mental health case management is an invaluable service that
helps individuals develop and maintain healthy behaviors that
encourage independent living. In short, absent this service, many
individuals with mental health issues would be homeless,
incarcerated, or institutionalized.
It was brought to our attention by our referral sources and the
consumers we serve, that many people still associate
TASC with addictions ONLY, and for that
reason had NO IDEA that TASC provides mental health case management.
For that reason, we renamed our mental health case management
program to
Awaken, which remains a division of
TASC but has its own logo and website.
Our Job Summary for our Blended Mental Health Case Manager
(BMHCM) with Awaken Mental Health Case Management:
This role reports into Awaken Program Supervisor and/or Awaken
Program Director
This is an hourly / Non-Exempt, Full Time, 'Mobile' position.
There is flexibility with client scheduling. (i.e., 8a-4p,
9a-5p, 10a-6p)
Our clients are located throughout the Berks County, PA area.
This role starts at $22.00/hr., plus benefits, the work schedule
is a
37.5-hour work week.
The hourly rate can increase, after 90+ days, per Evaluation, to
$23.00/hr., plus benefits.
Eventually the role can increase to $24.00/hr., plus benefits
(per Evaluation)..
You can receive 'bonus pay' for additional 'billable' hours
worked, with prior approval from the Director.
You will be reimbursed for Mileage expenses at the IRS Rate.
Caseload can be 30 cases or less. - (we have a large number of
clients and a large waiting list of clients wanting our services. We
service the entire Berks County area.)
We will consider candidates having 6 months. - 1+ year of
experience in the Mental Health realm, possessing a BS Degree.
This full-time, mobile / travel position provides case
management and supportive services for individuals with severe
mental health disorders.
The work involves traveling to client residencies and other
community locations throughout Berks County and often requires
flexibility in scheduling to accommodate client needs.
ESSENTIAL DUTIES & RESPONSIBILITIES: (includes, but is
not limited to, the following):
? Provides case management services for up to 30 individuals
seeking assistance, stabilization, and management of a diagnosed
mental health disorder.
? Meets with clients in their homes, in the community, or at
other locations as appropriate; links clients to a variety of
supportive services; may transport clients as necessary.
? Develops Individualized Service Plans (ISP) with each client
within 30 days of case assignment; updates the ISP with the client
at a minimum of every 90 days.
? Has documented contact with each client on a bi-weekly (ICM
level of care) or monthly (RC level of care) basis in accordance
with Awaken contact standards; updates the client service level
every six months.
? Works collaboratively with service providers to assist clients
with problem solving and resource acquisition to remove obstacles,
reduce hospitalizations, improve basic living skills, and promote
stable and healthy living.
? Utilizes Motivational Interviewing (MI) techniques and
discusses treatment options with each individual, providing support,
encouragement, and hope
. ? Utilizes worksheets, including strength-based assessments,
with clients to identify strengths, weaknesses, supports, and
obstacles to attaining goals.
? Enters timely and thorough documentation into the CPR-Web data
management program for all client interactions within 24 hours.
? Makes assertive and documented attempts to engage new client
referrals within 48 hours of case assignment.
? Responds promptly (within 24 hours) to client emergency
situations, such as hospitalizations, involuntary commitments,
medication refills, family crises, etc. in accordance with CCBH and
OMHSAS standards.
? Orients new clients to services, procedures, and requirements
to maintain case management services.
? Submits required paperwork timely as directed by their
supervisor or the Awaken Program Director.
? Participates in regular supervision sessions with their
supervisor. Keeps their supervisor informed of the status of all
clients and notifies their supervisor of problems and crisis situations.
? Maintains strict adherence to confidentiality requirements and
ethical standards during interactions with all clients, family
members and significant others, attorneys, treatment providers, case
workers, and referral sources.
? Attends all meetings, conferences, and trainings as they
relate to job functions.
? Maintains and develops mental health and substance use
professional knowledge by attending required trainings, workshops,
seminars, conferences, etc.
? Represents TASC in a positive and professional manner at all times.
? Performs other duties as assigned by their supervisor or the
Awaken Program Director.
ADDITIONAL REQUIREMENTS & JOB EXPECTATIONS:
A. PRODUCTIVITY
a. Minimum Productivity
? Effective 1.01.2025, case managers are expected to maintain a
monthly billable productivity level of at least 55%.
Newly hired case managers are expected to attain this
productivity level by the conclusion of their Probationary Period.
? TASC management may amend the productivity requirements at any
time to accommodate the needs of the agency. Employees will be
notified in writing 90 days prior to implementation of such changes.
b. Low Productivity
? Case managers with low monthly productivity levels (less than
55% billable units) may be placed on a Performance Improvement Plan
to identify and design specific steps toward increasing their
billable units.
? Case managers with three (3) months of low productivity within
a 6-month period may incur disciplinary action up to and including
termination of employment.
? Case managers who increase their billable productivity level
in the month immediately following a month of low productivity, such
that the average productivity level for the two months equals 55%,
will have the low productivity month negated.
? Low productivity may be excused due to exigent circumstances
at the discretion of the Awaken Program Director and TASC Executive Director.
c. Salary Increases & Bonus Pay
? To be eligible for annual salary increases, case managers must
receive a favorable job performance evaluation and attain an annual
billable productivity level of at least 58%.
? Bonus pay will be awarded on a monthly basis.
? To be eligible for bonus pay, case managers must attain a flat
number of billable units per month, indicated as follows:
o Level 1: 350-374 billable units = $5 per unit
o Level 2: 375 billable units and above = $10 per unit (payable
to 350)
? All casework and documentation must be completed in its
entirety for bonus pay to be awarded.
B. ADDITIONAL EXPECTATIONS
a. Daily Work Schedules
? Case managers are expected to work 37.5 hours per week.
? It is understood that work schedules are not constrained to a
standard 8-4 or 9-5 work shift. Case managers may be required to
flex their work schedules to include evening or weekend hours to
meet the needs of their clients.
b. Client Cancellations
? In the event of cancellations, case managers are expected to
make a concerted effort to fill the vacancy and document their
contact attempts.
? Client cancellations will be carefully evaluated, and while
they may be taken into consideration, case managers are still
expected to meet their minimum required monthly billable
productivity levels.
c. Daily Correspondence
? Case managers are expected to respond promptly and within the
same workday to email, telephone, and text messages from their
immediate supervisor or the Awaken Program Director.
? Case managers who repeatedly fail to respond promptly to
messages from management may incur corrective measures at the
discretion of the Awaken Program Director.
d. New Client Referrals
? New clients are assigned to case managers at the discretion of
the Awaken Program Director.
? Case managers are NOT permitted to refuse case assignments,
absent exigent circumstances as determined and approved by the
Awaken Program Director.
? Case managers who refuse new case assignments may face
disciplinary action up to and including termination of employment.
JOB QUALIFICATIONS:
To perform this job successfully, an individual must be able to
satisfactorily perform each of the essential duties.
Reasonable accommodations may be made to enable individuals with
disabilities to perform the essential functions.
The requirements listed below are representative of the
knowledge, skill and/or physical or other abilities.
