Job Description:
Community Health Worker Supervisor
Bebashi - Transition to Hope
On-Site role
Philadelphia., PA
About Bebashi:
Bebashi – Transition to Hope is a nonprofit organization
dedicated to providing culturally sensitive health and social
services to individuals in Philadelphia. We focus on empowering
communities with access to healthcare, education, and resources to
promote overall well-being.
Bebashi Transition to Hope is seeking a dedicated and
experienced Community Health Worker Supervisor to join our team.
This role will report to the Chief of Strategic Initiatives.
Position Summary:
This position is responsible for the supervision of a small team
of three or more community health workers (CHWs) who are working to
improve health and well-being by addressing racial, ethnic and
economic disparities in health status.
CHW’s are conducting community outreach activities and working
directly with individuals and families with low-incomes, unmet
needs, and/or who are eligible for Medicaid benefits in
Philadelphia, PA.
Community outreach activities aim to support adoption of healthy
behaviors by assessing community health needs and providing
information on available resources, social supports, and navigation
of resources.
The CHW Supervisor will lead the team to address the impact of
social determinants of health and achieve health equity and
systems-level change(s) through community collaborations, to
mobilize a community response and engage diverse partners, including
community residents.
The Community Health Worker Supervisor provides leadership,
oversight, and support to Community Health Workers (CHWs) delivering
community-based services.
This role ensures high-quality service delivery, compliance
with program and funder requirements, accurate documentation, and
effective coordination between CHWs, clinical partners, and internal departments.
Key Responsibilities:
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Plan and coordinate outreach, supervise individual and family
assessments, assess training needs, provide health education, home
visiting, and service coordination performed by CHWs.
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Develop, in conjunction with the coordinating agency, an
overall workplan, including outreach and service strategies for
the in the targeted geographic area.
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As a member of an integrated care team, works closely with
other providers across the organization and partners to ensure
progress and implementation of the workplan, including leading
structured meetings and identifying/resolving issues.
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Prepare and present reports, and evaluations, defining project
progress, problems and solutions.
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Establish relationships, promote collaboration and
coordination with other community health and human service
providers, and diverse community partners.
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Conduct community and public education sessions to promote
initiatives or programs, including primary prevention education;
chronic conditions/disease management; screening and testing.
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Participate and/or lead a community action board, engaging
community members through community and civic engagement activities.
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Provide or ensure clients have access to education classes and
enhanced social supports (e.g., affordable and stable housing;
food insecurity, or utility services threat).
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Ensure that clients are engaged with providers to support
access to systems of healthcare to support primary and specialty
care, social services, public benefits, and other community resources.
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Conduct case conferencing with CHWs to monitor client
services, referrals, and appropriate follow up.
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Design and implement client surveys to evaluate client
satisfaction with CHW services.
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Coordinate with agency staff to develop documents (educational
materials, forms, signage, etc.) and procedures that support a
health literate environment and enhance client understanding of
health information.
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Prepare required reports and other written material regarding
program implementation and activities.
1. Billing Compliance & Documentation Oversight
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Ensure CHW services meet documentation standards required for
billing and reimbursement
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Review case notes, service logs, and encounter documentation
for accuracy, timeliness, and completeness
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Verify documentation supports billed activities and service codes
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Monitor compliance with service authorization limits and
eligibility criteria
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Support correction of documentation errors and prevent billing denials
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Maintain audit-ready files and assist with internal and
external audits
2. Regulatory & Grant Compliance
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Ensure services comply with Medicaid/managed care/payer and
grant requirements
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Monitor adherence to scope of work and performance metrics
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Support reporting requirements including service units,
outcomes, and demographic tracking
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Maintain compliance with confidentiality laws (HIPAA) and
organizational policies
3. Training & Quality Assurance
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Train CHWs on documentation standards, billing rules, and
compliance procedures
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Develop tools and workflows to strengthen documentation quality
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Conduct regular documentation reviews and quality assurance checks
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Identify trends in denials, errors, or compliance risks and
implement corrective actions
