Job Description:
Customer Support Representative
Our client, a small specialty chemical distributor based in Media,
PA, is currently seeking an experienced Customer Support
Representative to join their growing team.
This is a full-time, permanent position requiring onsite work
(Monday-Friday) at our client’s headquarters, in Media, PA.
Position Summary: The Customer Support Representative
is responsible for providing high level operational and administrative
support for the sale and distribution of our client’s products. More
specifically, this role coordinates customer orders, inventory,
logistics, supplier relationships, and financial documentation to
ensure efficient and cost-effective delivery of products.
The ideal candidate thrives in a fast-paced operational environment
with exceptional multitasking and problem-solving skills. Attention
to detail, excellent communication skills, and the ability to
coordinate with multiple departments, customers, and vendors are
required for success.
Specific Duties
- Process and manage customer purchase orders
- Coordinate with sales team, warehouses, carriers, and customers to
determine freight and transportation costs
- Maintain accurate order documentation and administrative records
- Provide timely updates to customers regarding order status and
delivery schedules
- Support internal teams with operational and logistics information
- Assist with administrative reporting and documentation as required
Responsibilities
- Receive, review, and process customer purchase orders accurately
- Enter and manage orders within company systems including Datacor
and Salesforce
- Answer inbound calls and direct inquiries to appropriate personnel
in a timely and professional manner
- Ensure timely and accurate documentation including BOL, COA ,
invoices, and shipping paperwork
- Work with management to maintain appropriate inventory levels for
key products at warehouse locations
- Coordinate with suppliers to replenish inventory based on customer
demand and sales forecasts
- Review warehouse invoices to ensure accuracy and resolve discrepancies
- Coordinate deliveries from suppliers or warehouses to customers
through an established logistics network
- Work with freight carriers, brokers, and warehouses to arrange
cost effective and timely transportation
- Ensure carriers meet requirements including HAZMAT compliance when applicable
- Manage domestic and international freight movements including
coordination of documentation and shipping requirements
- Build and maintain strong relationships with customers, suppliers,
and logistics providers
- Ensure correct pricing and commercial terms are applied to
purchase orders and invoices
- Assist with coordination of accounts payable to suppliers and
receivables from customers
