Bebashi – Transition to Hope
is a dynamic and inclusive non-profit organization
dedicated to promoting health and wellness, with a specific
focus on Black and Brown populations. Our commitment to
diversity, equity, and inclusion drives our mission to make a
positive impact on the lives of individuals through innovative
programs and services.
Reports To: Chief Operating Officer
Full-Time, Exempt
Location: Philadelphia, PA (On-site with some flexibility)
Salary: Commensurate with experience
Position Summary:
The Director of Client Services is a strategic and
operational leader responsible for overseeing the delivery,
integration, and quality of Bebashi’s core direct service
programs: Medical Case Management, Housing, 340B Program, and
Hunger Relief.
This individual will lead department supervisors and leads
to ensure high-quality, client-centered, and culturally
competent services that align with Bebashi’s mission and
strategic goals.
The Director will champion innovation, accountability, and
collaboration across programs to improve health and social
outcomes for marginalized and underserved populations.
Key Responsibilities:
Program Oversight & Integration
• Provide strategic leadership and administrative
oversight for Medical Case Management, Housing Services, 340B
Program, and Hunger Relief.
• Ensure programs are client-centered, trauma-informed,
equitable, and aligned with best practices in public health and
social services.
• Facilitate collaboration and referrals among programs to
support whole-person care. Staff Leadership & Development
• Directly supervise departmental managers and provide
coaching, professional development, and performance evaluations.
• Foster a culture of accountability, continuous
improvement, and client advocacy within the Client Services
division.
• Promote cross-functional collaboration and morale among
multidisciplinary teams. Compliance, Quality & Impact
• Ensure adherence to funding, contractual, licensing, and
regulatory requirements (e.g., HRSA, HUD, DOH).
• Establish systems for monitoring and evaluating program
performance, including client outcomes, utilization, and
satisfaction.
• Use data to inform decision-making and drive program
improvement and innovation.
Fiscal & Administrative Management
• Collaborate with the finance team and CEO to develop
and manage program budgets; monitor expenditures and resource
allocation.
• Identify opportunities for operational efficiencies and
cost-effective service delivery.
• Participate in grant writing, reporting, and site visits
related to the Client Services portfolio. Strategic Planning
& Partnerships
• Contribute to organizational strategic planning and
implement goals specific to client services.
• Represent Bebashi at community meetings, conferences,
and collaborative networks to strengthen partnerships and visibility.
• Collaborate with Development and Communications teams
to highlight client impact stories and outcomes.
Work Environment:
• Primarily on-site at Bebashi's Philadelphia office and
wellness center.
• Occasional evenings or weekends for events, outreach,
or crisis response.
• Requires travel between program sites and local meetings.
